Privacy Policy

1Introduction

This Privacy Policy ("Policy") sets out the practices of dausbet ("Platform", "we", "us", "our") with respect to the collection, processing, storage, and disclosure of personal data belonging to registered players, prospective users, and visitors to the dausbet website located at https://dausbet.cam ("Site").

dausbet is an online casino and sports betting platform serving Malaysian players and other eligible users internationally. We operate under international gaming licensing and are committed to handling personal data responsibly and in accordance with internationally recognised data protection principles, including those reflected in applicable privacy frameworks.

By accessing the Site, creating an Account, or using any of our Services, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein. If you do not agree to this Policy, you should discontinue use of the Site immediately.

2Definitions

In this Policy, the following terms carry the meanings set out below:

• "Account" means your registered player account on the dausbet Platform.
• "Controller" means dausbet, as the entity that determines the purposes and means of processing your personal data.
• "Data Subject" means you, the individual whose personal data is being processed.
• "Personal Data" means any information that identifies or can reasonably be used to identify you as an individual, including name, email address, phone number, IP address, date of birth, and payment information.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• "Sensitive Personal Data" means personal data relating to your financial information, identity documents, and data used for KYC verification purposes.
• "Services" means the games, betting markets, promotions, payment processing, and all other features offered through the dausbet Site.
• "Third Party" means any person or entity that is not you or dausbet, including payment processors, game studios, analytics providers, and regulatory authorities.

3Data We Collect

dausbet collects personal data from you through several channels. The categories of data we may hold about you include:

3.1 Registration Data

When you create an Account, we collect your full legal name, date of birth, email address, phone number, country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam), and chosen username and password.

3.2 Identity Verification (KYC) Data

To comply with our licensing obligations and anti-money laundering requirements, we may collect copies of government-issued identity documents (such as your MyKad or passport), utility bills or bank statements as proof of address, and in certain circumstances, a selfie photograph for liveness verification.

3.3 Financial & Transaction Data

We process data related to your deposits and withdrawals, including payment method details (DuitNow account reference, FPX bank details, Touch 'n Go eWallet identifier, Boost account, GrabPay reference, or bank account details for Maybank, CIMB, Public Bank, or Hong Leong Bank), transaction amounts in MYR, timestamps, and transaction reference numbers. For cryptocurrency transactions, we record wallet addresses and conversion data.

3.4 Gaming & Behavioural Data

We collect records of your gaming activity including games played, stakes placed, wins and losses, session durations, bonus redemptions, and sports betting selections. This data is used for account management, responsible gaming monitoring, and improving our Services.

3.5 Technical & Device Data

We automatically collect certain technical information when you use our Site, including your IP address, browser type and version, operating system, device type and identifiers, referring URL, pages visited, and session duration. This data helps us maintain platform security and optimise user experience.

3.6 Communications Data

We retain records of your interactions with our customer support team, including live chat transcripts, email correspondence, and any documents or screenshots you submit. We also record your preferences regarding promotional communications.

4Legal Basis for Processing

dausbet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your registration data, financial transactions, and gaming activity is necessary to fulfil our contractual obligations to you as a registered player under our Terms & Conditions.
• Legal Obligation: We are required to process certain data (particularly KYC and transaction data) to comply with anti-money laundering requirements and the operating conditions of our international licence.
• Legitimate Interests: We process technical data and gaming activity data to prevent fraud, maintain platform security, improve our Services, and operate our responsible gaming program.
• Consent: Where we process your data for direct marketing communications, we do so on the basis of your freely given consent, which you may withdraw at any time.

5How We Use Your Personal Data

dausbet uses your personal data for the following purposes:

• Creating and managing your player Account;
• Processing deposits and withdrawals in MYR via supported payment channels including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank;
• Verifying your identity and age (you must be 21 or above) in compliance with KYC requirements;
• Administering bonuses, promotions, VIP tier memberships, and loyalty rewards;
• Detecting, investigating, and preventing fraudulent activity, money laundering, and terms violations;
• Monitoring your gaming patterns to facilitate responsible gaming interventions where necessary;
• Providing customer support and responding to your enquiries;
• Sending you transactional communications (account confirmations, withdrawal notifications, security alerts) — these are non-optional;
• Sending you promotional offers and platform updates where you have provided consent;
• Analysing aggregate platform usage data to improve game offerings, site performance, and user experience;
• Complying with our legal obligations and cooperating with regulatory and law enforcement authorities as required.

6Data Sharing & Disclosure

dausbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary and for the specific purposes described:

6.1 Payment Processors

We share necessary financial data with our payment processing partners to facilitate deposits and withdrawals. These partners include banking institutions, e-wallet operators (including Touch 'n Go, Boost, and GrabPay), FPX, DuitNow, and cryptocurrency processing services. Each processor is contractually bound to handle your data securely and only for payment facilitation purposes.

6.2 Game Studio Partners

When you play games on our Platform, your gameplay data (session identifiers, bet amounts, and game outcomes) is shared with the relevant game studio providing that game. No personally identifiable data (such as your name or payment details) is passed to game studios.

6.3 Identity Verification Services

KYC document verification is facilitated through third-party identity verification providers. These providers process your identity documents solely to confirm your identity and age and are prohibited from retaining your data beyond the verification period.

6.4 Legal & Regulatory Authorities

We may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally obligated to do so, where required by our operating licence, or where disclosure is necessary to prevent, detect, or report financial crime.

7International Data Transfers

As an internationally licensed platform, dausbet's operations, infrastructure, and some service partners may be located in jurisdictions outside Malaysia. This means your personal data may be transferred to, stored in, or processed in countries that have different data protection standards to those in Malaysia.

Where we transfer your data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, including relying on contractual data protection clauses with the receiving parties. By using the Services, you consent to such international transfers as described in this Policy.

8Data Retention

dausbet retains your personal data for as long as your Account is active and for a period thereafter as required by our licensing obligations and legal requirements. Specific retention periods include:

• Account and transaction records: Retained for a minimum of 5 years following Account closure, as required by anti-money laundering regulations applicable to our operating licence.
• KYC documents: Retained for the duration of your Account relationship and for 5 years thereafter.
• Customer support communications: Retained for 3 years from the date of the interaction.
• Technical and device data: Retained for up to 12 months on a rolling basis for security and fraud prevention purposes.
• Marketing preference data: Retained until you withdraw consent or for 3 years of account inactivity, whichever is sooner.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with you as an individual.

9Cookies & Tracking Technologies

dausbet uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the Site to function — these include session management cookies, authentication tokens, and security cookies. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language, layout settings, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect aggregate data about how users interact with the Site, enabling us to improve navigation, page performance, and content relevance. This data is anonymised before analysis.
• Marketing Cookies: Used (where you have consented) to deliver relevant promotional content within the Platform. dausbet does not serve third-party advertising.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may impair the functionality of some Platform features. You may update your consent preferences at any time by contacting our support team.

10Security Measures

dausbet employs a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration, and destruction:

• Encryption in Transit: All communications between your device and our servers are encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at Rest: Sensitive data, including payment information and KYC documents, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: Available to all players for Account access. We strongly encourage all users to enable 2FA.
• Segregated Player Funds: Financial data related to player balances is held in segregated account systems, separate from operational data.
• Regular Security Reviews: Our infrastructure undergoes periodic security assessments and penetration testing by qualified security professionals.

11Your Data Rights

Subject to applicable law and our legitimate operational and legal obligations, you hold the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where we no longer have a lawful basis for retaining it. Note that certain data must be retained for our legal and licensing obligations and cannot be deleted on request.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a rectification request is under review.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent (e.g., for marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing based on our legitimate interests where you consider your interests, rights, or freedoms to override those interests.

To exercise any of the above rights, please contact us at [email protected]. We will respond to verifiable requests within 30 days. We may need to verify your identity before processing a data rights request.

12Children & Minors

The dausbet Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals below the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account.

If you believe that a minor has registered on the Platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

13Third-Party Links

The dausbet Site may, in certain contexts, display references to or information about third-party services (such as responsible gambling support resources). This Privacy Policy applies solely to data processed by dausbet. We are not responsible for the privacy practices of any third-party websites or services that you may access independently. We encourage you to review the privacy policies of any third parties before providing your personal data to them.

14Policy Amendments

dausbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our Services. Material changes will be communicated to registered players by email and/or by a prominent notice on the Site prior to the change taking effect. The date of the most recent revision is indicated at the top of this page.

Your continued use of the Services following the posting of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the dausbet Data & Privacy team through the following channels:

• Privacy Enquiries Email: [email protected] — subject line: "Privacy Request"
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform
• Help Centre: Visit our FAQ page for common data and privacy questions

We are committed to acknowledging all data-related enquiries within 5 business days and resolving verifiable data rights requests within 30 days. Where a request is particularly complex or where we receive a high volume of requests, we may extend this period by a further 30 days — in which case we will notify you of the extension and the reason for it.